At DesiCartz.in, your satisfaction is our top priority! We strive to offer the best quality products and a smooth shopping experience. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may request a return within 24 hours of receiving your order.
To be eligible for a return:
The item must be unused and in its original packaging.
You must provide a valid proof of purchase (order number or invoice).
Returns are accepted only for damaged, defective, or wrongly delivered items.
Additional Note:
In certain cases, additional shipping or reverse pickup charges may be applied, depending on the product category, location, or courier partner policies. Any applicable charges will be communicated to you in advance.
Non-Returnable Items:
Personal care products
Gift cards
Clearance or sale items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–10 business days.
For Cash on Delivery (COD) orders, refunds will be processed via UPI or bank transfer.
Non-Refundable Situations
Items returned without original packaging or showing signs of use.
Return requests made after 24 hours of delivery.
Products damaged due to misuse, mishandling, or improper installation.
